## Customer Service RepresentativeApplylocations: Mexico, Guadalajaratime type: Full timeposted on: Posted Todayjob requisition id: WD******Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.
If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
## Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add an **Customer Service Representative** located in **Guadalajara, North Campus.
** Reporting to the **Program Management Manager,** the role involves responsibilities for activities of personnel engaged in the troubleshooting, repairing and maintenance of manufacturing equipment in order to attain goals consistent with cost, quality, and delivery requirements.
**What a typical day looks like:*** Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs* Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution* Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers* Interpret customer needs, recognize symptoms, causes and solutions.




* Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed* Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension* In charge of tracking relevant metrics and drive action items based on results KPIs.
* Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
* SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
* Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
* Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
* Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer* Business and Operations Knowledge EDI, CTO, BTO, BTF,



Bilateral and Triangular Invoicing Process.
* Create CMF, MRF and PQR.
* Involve in CFT, Operations and customer meetings.
**The experience we're looking to add to our team:*** Bachelor's degree in Logistics or a related field* Knowledge of international trade.
* 2 years of experience in logistics.
* Experience in customer service, import and export processes.
* Experience handling purchase orders.
* Intermediate English level.
* Availability to work second shift.
**What you'll receive for the great work you provide:*** Competitive Salary.
* Life & Medical insurance.
* Christmas Bonus.
* Food Coupons.
* Saving Fund.OC16## ## Job CategoryOperationsRequired Skills:Optional Skills:Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.
We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.
We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.
Please email ****** and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
#J-*****-Ljbffr

📌 Customer Service Representative (Jalisco)
🏢 Flextronics - The Flex
📍 Jalisco