Insulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.
In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team.
We do this by hiring amazing people guided by shared values who exceed customer expectations.
Our continued success depends on it!
Position Overview:
**Responsibilities**:
- Serve as a main point of contact in Customer Care for reporting issues, enhancement requests and projects, including documenting business requirements and managing user acceptance testing.
- Focal point for addressing system changes, regression testing during upgrades/patches, and other system maintenance activities throughout the maintenance phase.
- Provide leadership on resolving business process issues related to the system.
- In conjunction with process owner, maintain SOP's and other documentation.
- Resolve end user "how to" questions
- Creation of reports for general needs
Project Work:
- Process SME to provide requirements for new features, functions, etc.
- Ownership of complete business requirement documentation and discovery process and significant involvement in functional requirement phase.
- Acts as a key liaison with IT during the project and throughout the maintenance phase.
- Understanding impact to existing Customer Care processes




- Perform functional testing with ability to use creative thinking for test cases
- Assist with Training preparation and execution
- Co-ownership of project activation process and scope documents
- Ownership of testing.
Test scenario and script creation, and planning/execution of UAT.
- Performs other duties as required
Education and Experience:
Minimum Requirements:
- BA/BS in Business, Technology, or other related field
- 8+ years of related experience as a business analyst, preferably within a call center environment
- Experience translating findings into compelling recommendations, polished deliverables, and actionable programs
Preferred Skills and Competencies:
- Ability to conduct sophisticated and creative analysis of complex problems
- Strong written and verbal communication skills with the ability to manage stakeholder relationships across the organization
- Ability to establish strong relationships with all levels of an organization
- Perceptive, critical thinker with the ability to solve challenges creatively
- Proven ability to prioritize, multitask, and manage multiple complex bodies of work in a fast paced work environment
- Confident, self-aware team player open to receiving/providing feedback to peers and colleagues
- Comfort with analytical and data analysis tools including Excel
- Outstanding attention to detail
- Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers
- Ability to prioritize and work well in an fast moving environment with competing demands
- Willingness to travel as needed.

📌 Staff Sap Analyst, Source To Pay And Inventory To Deliver (Hybrid) (Guadalajara)
🏢 Insulet
📍 Guadalajara