About The Role

We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi‑department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.

Key Responsibilities

- Direct, lead, and optimize daily operations across Intake, Case Management, Pre‑Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
- Ensure KPI tracking, data visibility, and accountability in each department.
- Lead firm‑wide process mapping, SOP creation, and cross‑functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite).
- Optimize workflow automation and collaboration between Intake, CM, and Medical teams.
- Hire, onboard, and coach department leads and hold them to performance‑based metrics.
- Establish structured onboarding, cross‑training, and succession planning systems.
- Lead medical provider negotiations, lien reductions, and ensure client medical management is cost‑effective and streamlined.
- Manage investigation resources, vendor contracts, and vendor KPI evaluation.
- Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision‑making.




- Present weekly scorecards across departments and identify areas of underperformance.

What Success Looks Like

- 90%+ of department KPIs hit consistently.
- Increased case velocity without reducing settlement value.
- Medical spend per case reduced through better negotiation.
- Investigations completed in less than 3 days per case.
- High team engagement, low turnover, clear org chart with successors in place.
- CEO involvement in ops reduced by 75%.

Required Skills & Experience

- 7+ years as COO or Director of Operations in a personal injury law firm.
- Deep knowledge of intakes, CM, litigation, medical records, investigations.
- Experience with KPIs, process mapping, automation tools.
- Prior ownership of law firm P'L, budgeting, and staffing plans.
- Skilled in medical negotiations, lien reductions, and cost control.
- High emotional intelligence with zero micromanagement needed.
- Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.).

Preferred Tools & Platforms

- Filevine, Lead Docket, RingCentral, CallRail.
- Google Workspace, Asana, Zapier, Looker Studio.
- BambooHR, TestGorilla, TalentLMS.

Soft Skills & Personality Fit

- Strategic operator with a bias for action.
- Can teach others, not just do the work.
- Calm under pressure, direct communicator.
- Holds teams accountable while building morale.
- Operates with CEO‑mindset and owner mentality.

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📌 Chief Operating Officer (Tijuana)
🏢 Legal Management Group
📍 Tijuana