Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.What are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order input in SAP (different order types)Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and ForwarderMaintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersEnquiry handlingHandle customer questions on deliveries, delays, problems, etc.Follow-up on pending basic quotesCoordinate approach with Inside/outside sales representativeCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceKeep customer details and price agreements up-to-date.Collect, share and document leads, projects,



competitor detailsWhat are we looking for?Fluent in English (conversational)Customer-oriented experience with a focus on detailsPC skills – MS officeCommunication and interpersonal skillsProblem-solvingSAP (desirable)What do we offer?Comprehensive benefits package.Opportunities for professional growth and development.Supportive and inclusive work environment.Commitment to work-life balance and employee well-being.Engagement in meaningful projects that make a difference.Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discriminationJohnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and integral reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.#J-18808-Ljbffr

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