Confie is seeking a Quality Assurance Analyst to ensure the highest quality standards across inbound, outbound, and side-by-side interactions. The role involves evaluating calls, chats, emails, and claims, providing coaching, and identifying defects in the production process.
You will lead quality talks for new hires and participate in calibration sessions. Requirements include advanced English, 1.5 years in audits/tests/risks, and knowledge of Windows Office; SQL and Tableau are desirable.