Jobtailor is seeking an experienced IT support specialist to provide Level 2 support in a large corporate environment. You will troubleshoot complex issues, escalate as needed, and maintain thorough ticket documentation while collaborating with regional and general IT teams. The role requires 3+ years in service desk roles, strong IT knowledge (Windows OS, hardware, networking), and excellent communication in English. Portuguese is a plus. NOC and automation knowledge are desirable.
📌 it support & incident resolution specialist (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro
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