This position is only accepting applicants already located in Costa Rica
Order Manager
Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its integral integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U. S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Brief Overview
An Order Manager is responsible for directing and managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires an advanced working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to analyze data, troubleshoot and resolve complex issues, and the ability to influence and direct cross-functional teams and activities that ensure the successful and timely delivery of orders.



Order Managers also apply a continuous improvement mindset to make recommendations for process and/or system enhancements. Order Managers take an active role in building and maintaining high performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and outcomes. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below. Job Responsibilities:
Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a functional level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports Taking a self-driven approach to identifying and solving problems Supporting cross-functional accountability throughout WWT Supply Chain Working to achieve KPIs through operational excellence Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied Taking an active role in direct customer interaction to provide order status, reporting, data-driven insights and other updates with professional polish Assisting with the successful onboarding of new customers to ensure customer delight, operational effectiveness Communicating effectively with our internal and external customers Supporting the training and skills development of other employees within the team Qualifications
Bachelor's Degree Business, Supply Chain Management or related field required. 3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment. 3+ years in customer facing experience. Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.) Previous experience using Excel Knowledge, Skills, And Abilities

📌 Order manager - costa rica (Centro)
🏢 World Wide Technology
📍 Centro