Operations Specialist – Hyperscalers Client Join to apply for the
Operations Specialist – Hyperscalers Client
role at
Software One
Scope: Full‑time / hybrid | S&C; Marketplace Delivery | Location: Mexico City
We seek a highly skilled and knowledgeable
SME Cloud Support Provider (CSP) services
who will be crucial in driving CSP initiatives, providing guidance, mentorship, and ensuring high‑quality delivery of managed services. The ideal candidate will deeply understand CSP processes, subscription management, and Microsoft services, and will efficiently collaborate with internal and external partners to optimize client onboarding, service delivery, and after‑sales queries.
Responsibilities
Provide expert‑level consultation on CSP services, including licensing, subscription management, billing, and Microsoft cloud solutions.
Identify opportunities to streamline CSP processes and implement best practices to improve operational efficiency and customer happiness.
Work closely with onboarding managers, account managers, and technical teams to ensure flawless service delivery and issue resolution.
Serve as the main point of contact for sophisticated CSP‑related queries and provide prompt resolutions.
Requirements
Education:
Bachelor’s degree or equivalent experience in business administration, International Business, IT, or a related field.
Language:
English (minimum B2).
Experience:
Knowledge of basic licensing models, procurement processes, supply chain, customer management, vendor management, or customer support (preferably in the software industry).
Technology Skills:
Experience using AI tools (e.g., Copilot).
General Experience:




Exposure to North American clients and exchange programs.
Desired Qualifications
Technical Knowledge:
Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect).
Understanding of Microsoft Cloud offerings and subscription models.
Familiarity with Microsoft CSP tools and platforms (e.g., Partner Center, Azure, Office 365, CRM).
Familiarity with billing and invoicing processes.
Demonstrated ability to provide outstanding customer service and maintain positive relationships with clients and partners.
Soft Skills
Data validation
Sense of urgency
Ability to learn complex processes
Resilience and tolerance to frustration
Change management
Results‑oriented
Benefits
Employee Recognition Programs
A variety of training and development opportunities
Work‑life balance
Vacations
Employee Referral Bonus Program
Diverse team interaction
Giving back to society – employee initiatives
ONE TREE PLANTED – one tree for each hiring globally
Corporate events / team buildings
About Software One Software One employees are energized, agile, and laser‑passionate about delivering world‑class customer satisfaction and results. We are a leading global provider of end‑to‑end software and cloud technology solutions, headquartered in Switzerland, with 8,700 employees supporting approximately 65,000 customers worldwide.
Equal Opportunity Employer At Software One, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

📌 Operations specialist-hyperscalers client (Ciudad de México)
🏢 Softwareone
📍 Ciudad de México