Responsibilities
Serve as the primary day-to-day contact for key customers, ensuring high responsiveness and accessibility.
Manage and strengthen relationships with key accounts, delivering a high level of customer satisfaction.
Lead account-level initiatives related to organizational change management.
Coordinate and support project management activities at the account level, ensuring timely and effective execution.
Support new business development initiatives, including quotations and product launch requirements.
Oversee and manage the order fulfillment cycle to ensure smooth operations.
Drive and maintain high On-Time Delivery (OTD) performance.
Collaborate with internal teams to continuously improve processes and enhance customer service.
Qualifications




Technical degree in Business Administration or High School.
Experience in Customer Service details.
Experience managing projects and handling multiple priorities simultaneously.
Knowledge of supply chain, customer service, or logistics processes (preferred).
Strong communication and interpersonal skills.
Ability to lead initiatives and work collaboratively across teams.
Results-oriented with strong problem-solving abilities.
Advanced English
Key Skills
Customer focus
Attention to detail
Proactivity
Adaptability
Strategic thinking
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📌 Client Relations Specialist (Customer Service) (Tijuana)
🏢 North American Production Sharing De México, S. A. De C. V.
📍 Tijuana