Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile.
We strive for innovation and excellence and are market leaders in many industrial segments.
Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Job Description
As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems.
You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.
Reports to:
Local Service Manager / Head of Services North America
Responsibilities and Objectives:
Field Service & Customer Support
Provide on-site repair, troubleshooting, maintenance, and programming support
Diagnose robotic systems and resolve issues efficiently
Restore system operation and ensure customer satisfaction
Support commissioning and emergency interventions
Remote Support & Hotline
Provide technical support via phone and email
Manage customer hotline requests
Guide customers through troubleshooting and resolution remotely
Service Execution & Reporting
Document activities in CRM
Track system performance and issues
Coordination & Improvement
Coordinate with service management and teams
Provide feedback for continuous improvement
Support knowledge sharing
Adheres to all safety, quality and environmental standards
Qualifications
Bachelor's or Associate degree in Engineering, Robotics, or related field
3+ years experience in robotics or industrial automation
Strong robot programming and troubleshooting skills
Knowledge of electrical, mechanical, and control systems
Ability to read and interpret technical documentation
Strong communication and customer interaction skills
Willingness to travel up to 75%
Additional Information
Willingness to travel as required both domestically and internationally (up to 75%)
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📌 Robotics Field Engineer - Mex (Santiago de Querétaro)
🏢 STÄUBLI
📍 Santiago de Querétaro
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