OverviewCOMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.POSITION: Customer Service Operations LeadINDUSTRY: Logistic CompanyWORK LOCATION: Binan LagunaWORK SCHEDULE: Monday to FridaySALARY: Php25,000-Php35,000WORK SET UP: Work on siteBenefitsHMOGovernment benefits13th Month PaySick LeaveGovernment benefitsQualificationsBachelor's degree holderWith at least 1 to 2 years' experience in back-office customer service operationsAmendable to work on siteAmendable to attend face to face interviewCan start as soon as possibleJob ResponsibilitiesSupervises daily back-office customer service operations, handling client inquiries via email and phoneEnsures timely, accurate, and professional responses to customer inquiries, requests.Coaches, trains, and supports customer service representatives to improve performance and service qualityPrepares reports on inquiry volumes, resolution times, customer feedback, and team performanceActs as the primary point of contact for escalated back-office customer concernsRecruitment Process (Face to Face)Initial InterviewFinal InterviewJob Offer
#J-*****-Ljbffr

📌 Customer Service Operations Lead (Veracruz)
🏢 J-K Network Services
📍 Veracruz