In-person work, Torre 2 Plaza Uptown Juriquilla
Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries.
Key Responsibilities
Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
Track trailer pools to see if customer has available empties to determine scheduling
Provide documentation to validate customer disputes
Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
Resolve appointment requests for key customers with delivery dates within locked out areas
Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.
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📌 Transport Customer Experience Appointment Rep (Santiago de Querétaro)
🏢 J.B. Hunt Transport Services
📍 Santiago de Querétaro