**Description**:
LI-DP2
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**Gordian Staffing, A New Way of HR.
**
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
**About our client**:
A company with 30 years of experience managing Homeowners Associations in California.
They focus on helping communities to grow with industry knowledge, technology, and people-oriented management.
**We're looking for a Customer Service Representative to support the following activities**:
- Provide customer support regarding community inspections and homeowner compliance matters.
- Maintain professional communication with homeowners while ensuring timely responses and resolution updates.
- Route questions or concerns outside the scope of the role to the appropriate department, inspector, or community manager.
**Work Schedule**:
- Monday to Friday_
- _During daylight saving: 9:30 a.m. to 6:00 p.m.
CST MX _
- _Regular schedule: 10:30 a.m. to 7:00 p.m.
CST MX_
**This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).
**
**Benefits**:
- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)
- After the first 3 months, we add the following:_
- Minor medical insurance (Clinic may vary according to your city).
- Life Insurance.
- Food vouchers (10% of the gross salary).
- Restaurant tickets.
- Saving fund (8% of the gross salary).
**Requirements**:
**MUST: Advanced English (Strong communication skills: writing and speaking).
**
- Previous experience in customer service.
- Ability to handle difficult customers and de-escalate situations professionally.
- Administrative skills.