Description:
Key Responsibilities
- Process, review, and maintain written correspondence; accurately notate and upload account documentation
- Handle and respond to consumer disputes and inquiries in a timely and professional manner
- Manage and track the Verification of Debt (VOD) process across all assigned accounts
- Maintain accurate and organized records within internal systems
- Utilize Excel to track, analyze, and report on account activity and departmental metrics
- Support the team by identifying process improvements and ensuring workflow efficiency
**Requirements**:
Preferred Qualifications
- 2+ years of administrative or operations support experience, preferably in a high-volume environment
- Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis
- Strong working knowledge of Microsoft Word and Outlook
- Excellent data entry skills with a high level of accuracy and attention to detail
- Strong organizational and time management skills
Core Competencies
- Ability to manage multiple tasks and prioritize effectively in a demanding environment
- High level of professionalism, integrity, and confidentiality
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently
- Proactive, dependable, and solution-oriented
Work Environment
- Fast-paced, high-growth department with evolving priorities
- Requires the ability to handle large workloads while maintaining accuracy and meeting deadlines.