**Join Computacenter Mexico as a Trilingual Help Desk Agent!
**
At Computacenter Mexico, we are a integral leader in IT services and solutions.
We partner with some of the world's biggest companies, helping them optimize their operations with world-class IT support.
With a presence in multiple countries and a culture focused on innovation, teamwork, and professional growth, we offer a dynamic environment where every person can contribute and thrive.
**SHIFTS AVAILABLE TO CHOOSE**
- Morning shift: from 5 am to 3pm
- Evening shift: from 1pm to 22pm
- Night shift: from 22pm to 6 am
- On site and Hybrid work in our Reforma Site._
*NOTE: The first month we have a morning paid training from Monday to Friday from 7 am to 4 pm
**Do you have an excellent level of Portuguese, Spanish and English?
**Join us!
We're looking for Service Desk Agents to provide IT support and customer care.
**What do you need to apply?
**
- Advanced English, Spanish and Portuguese
- Experience in IT technical support (if you don't have it yet, don't worry — we'll train you!)
- Strong communication skills over the phone
- Customer service mindset




**Your responsibilities**:
- Respond to inquiries and provide support to our clients' employees
- Password reset ad basic troubleshooting
- Communicate via phone calls, chat, and/or messages
- No sales involved — this is purely a support role
**What we offer**:
- $130 MXN per hour
- 5% savings fund
- 12 vacation days from your first year
- 25% vacation bonus
- 15 days of year-end bonus (aguinaldo)
- Paid and ongoing training to support your growth
*En nuestra organización promovemos la igualdad de oportunidades.
No discriminamos por motivos de edad, sexo, género, identidad u orientación sexual, estado civil, religión, origen étnico, discapacidad ni por ninguna otra condición personal o social.
Sueldo: $19,****** - $23,****** al mes
Beneficios:
- Descuento de empleados
- Horarios flexibles
- Programa de referidos
Idioma:
- Inglés (Obligatorio)
- Portugués (Obligatorio)
Lugar de trabajo: remoto híbrido en Cuauhtémoc, CDMX

📌 Agente Trilingüe (Ing/Esp/Pt) - Tech Support Only (Xico)
🏢 Computacenter Mexico
📍 Xico