Selection process developed by matteria_
**- Location and Work Mode**:
El Sargento / La Ventana, Baja California Sur, México.
**- Who we are**:
Innovaciones Alumbra is an ecosystem of organizations committed to demonstrating and catalyzing economic models that restore nature, honor community, and promote prosperity.
With a focus in Baja California Sur, its work spans ocean, land, and place, advancing initiatives across interconnected impact themes and organizations—including philanthropy, investments, operating businesses, and applied research centers.
**Our impact**:
iAlumbra advances regenerative development through interconnected levers:
- Sustainability & Economic Development: Promoting balance between communities, economy, and the environment through demonstrated models that can be codified, replicated, and scaled.
- Public Policy Advocacy: Advancing sustainable development policies in Baja California Sur and influencing broader regulatory and policy "guardrails" to enable and enforce new ways of operating.
- Strategic Partnerships: Collaborating with governments, organizations, investors, and local communities to align action across sectors.
Communication & Positioning: Leading advocacy and sustainability communication strategies that elevate evidence, shift narratives, and influence decision-makers.
**Purpose of the Position**:
Lead the commercial, operational, and community development of El Portal Rancho Cacachilas, ensuring sustainable business growth, exceptional customer experiences, operational excellence, and strong integration with the local community.
The position is responsible for driving sales performance, overseeing daily operations, leading the team, strengthening retail and tourism services,



and positioning El Portal as the primary gateway to Rancho Cacachilas and a meaningful gathering space for residents and visitors alike.
**Key Responsibilities**:
**Operations & Store Management**
- Oversee the daily operations of El Portal, including retail, bike rentals, mechanical services, and guest experiences.
- Ensure operational procedures are executed efficiently and consistently across all service areas.
- Supervise the condition, functionality, and organization of the bike shop and operational facilities.
- Prioritize urgent operational matters and respond quickly to unexpected situations.
- Ensure compliance with company policies, safety standards, operational procedures, and brand guidelines.
**Customer Experience & Hospitality**
- Ensure all guests receive outstanding customer service and personalized attention.
- Welcome and assist visitors participating in tours and experiences in El Triunfo.
- Provide accurate and clear information regarding products, services, rentals, and tourism experiences.
- Guarantee customer satisfaction throughout the service experience, including mechanical support and rentals.
- Promote a culture of hospitality, professionalism, and service excellence.
**Commercial & Financial Management**
- Maximize sales performance and support the achievement of commercial objectives.
- Monitor operational costs and expenses to support budget preparation and financial health.
- Ensure sales processes and operational transactions are properly executed.




- Coordinate with the Accounting Department regarding financial processes and reporting.
- Support profitability and sustainable business growth through efficient operational management.
**Inventory, Purchasing & Logistics**
- Plan and manage the purchasing of products, materials, supplies, and operational equipment.
- Control and update inventories for retail products, workshop tools, furniture, and rental equipment.
- Coordinate bike reservation logistics with guides and the Sales & Reservations Department.
- Ensure operational readiness and availability of products and rental assets.
**Team Leadership & People Management**
- Supervise customer service staff, mechanics, and operational team members.
- Evaluate team performance and provide ongoing feedback and support.
- Coordinate and promote training programs to strengthen team skills and service standards.
- Foster a respectful, collaborative, and positive work environment aligned with company values.
- Act as an ambassador of Innovaciones Alumbra and Rancho Cacachilas within the organization and the community.
**Cross-Functional Coordination & Reporting**
- Maintain effective communication between operational teams and administrative departments.
- Collaborate closely with Tourism, Accounting, Hospitality, and Maintenance departments.
- Prepare operational reports and updates related to assigned work areas.
- Maintain relationships with suppliers, local community members, tourists, and tourism operators.
**Requirements and competences to work with us**:
**Experience & Education**
- Bachelor's degree completed.
- Minimum of 5 years of proven experience in customer service, hospitality, tourism operations, retail management, or related fields.
- Experienc

📌 Manager At El Portal Rancho Cacachilas - Ialumbra (Xico)
🏢 Matteria
📍 Xico