**DESCRIPTION**:
Amazon opened its virtual doors in **** and strives to be the world's most customer-centric company where customers can find and discover anything they might want to buy online.
The On-the-Road (OTR) Manager I serves as the operational backbone of end-to-end last mile delivery within a Delivery Station.
This role owns the complete OTR process, from route planning through final-mile execution, ensuring packages reach customers safely, efficiently, and on time.
The OTR Manager I is directly responsible for managing delivery efficiency, optimizing the number of routes dispatched, and driving cost-per-shipment reductions while maintaining the highest standards of service quality.
The OTR Manager I is accountable for achieving operational Key Performance Indicators (KPIs) and cost goals outlined in the strategic plan.
These include, but are not limited to, On-Time Delivery rates, Delivery Success Rate (DSR), route density optimization, and Deliveries Per Hour.
The overriding goal is to maximize customer satisfaction and, through this, long-term shareholder value.
The OTR Manager I coaches and mentors the Process Assistant (PA) team, hourly associates serving as front-line leaders, to ensure that performance objectives are consistently met while building positive employee relations and developing bench strength for the organization.
This includes setting clear expectations, providing real-time feedback, identifying high-potential talent, and creating individualized development plans that prepare PAs for progressive leadership opportunities.
Key job responsibilities




Create balance between "Work hard" and "Have fun" with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers' performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
**BASIC QUALIFICATIONS**:
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 1+ years of employee and performance management experience
- Work a versátil schedule/shift/work area, including weekends, nights, and/or holidays
**PREFERRED QUALIFICATIONS**:
- 2+ years of performance metrics, process improvement or lean techniques experience

📌 Shift Manager I, Amazon Logistics , Amazon Logistics (Culiacán Rosales)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Culiacán Rosales