What You Will Be DoingSupport the implementation, administration, and ongoing operation of Epicor's global cloud and enterprise networking infrastructureMaintain the reliability, availability, performance, and security of network services supporting production SaaS environmentsConfigure, monitor, and troubleshoot LAN/WAN environments, Palo Alto Networks firewalls, site-to-site and remote-access VPNs, load balancers, WAN optimization technologies, DNS, and other core network servicesDevelop and enhance network automation solutions using Infrastructure as Code and configuration management tools such as Terraform, Ansible, Git, and similar technologiesParticipate in infrastructure deployments, migrations, upgrades, technology refresh initiatives, and other projects affecting integral network environmentsMonitor network health, analyze performance trends, and recommend improvements that increase capacity, resilience, scalability, and operational efficiencyProvide Tier 2 operational support, incident response, root cause analysis, and timely problem resolution for business-critical network infrastructureParticipate in an on-call rotation supporting production environmentsMaintain accurate network documentation, operational procedures, infrastructure standards, and configuration records across global environmentsCollaborate with cloud, infrastructure, security, application, and vendor teams to design and deliver reliable networking solutionsIdentify opportunities to improve network provisioning, configuration management, and operational workflows through automation, standardization, documentation, and process improvementWhat You Will Need to SucceedStrong understanding of enterprise networking concepts, including routing, switching, firewalls, VPN technologies, DNS, authentication, load balancing, and network securityExperience supporting Microsoft Azure and AWS networking services, including virtual networks, VPN connectivity, load balancing, security controls, and highly available cloud architecturesWorking knowledge of Palo Alto Networks firewalls, enterprise monitoring tools, and network performance analysis in complex production environmentsExperience supporting highly available enterprise, SaaS, or large-scale cloud infrastructureWorking knowledge of Infrastructure as Code principles and automation tools such as Terraform, Ansible, or similar technologiesFamiliarity with Git, pull request workflows, GitOps practices, and CI/CD pipelines used for infrastructure managementStrong analytical, troubleshooting,



and root cause analysis skills with the ability to resolve complex production issuesExcellent verbal and written communication skills, with the ability to document technical solutions and communicate effectively with technical and non-technical stakeholdersStrong organizational skills with the ability to manage multiple priorities in a fast-paced operational environmentAbility to work independently while collaborating effectively within a global, cross-functional teamStrong interpersonal skills with the ability to build productive working relationships across departments and with external vendorsQualificationsRequired5+ years of experience supporting enterprise network infrastructure3+ years of experience supporting Microsoft Azure and/or AWS cloud networking environmentsExperience administering enterprise firewall platforms, VPN technologies, and network security solutionsExperience supporting production environments requiring high availability and operational reliabilityDemonstrated ability to troubleshoot complex infrastructure issues, perform root cause analysis, and deliver timely resolutionsExperience implementing or supporting network automation using Terraform, Ansible, or similar Infrastructure as Code frameworksFamiliarity with Git-based source control, pull request workflows, and collaborative infrastructure management practicesAbility to participate in an on-call rotation supporting business-critical production environmentsBachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent education and relevant industry experiencePreferredExperience supporting globally distributed enterprise infrastructureExperience with enterprise monitoring and network performance analysis toolsExperience working within ITIL or another structured operational support environmentExperience supporting SaaS or large-scale enterprise environmentsExposure to GitOps practices and CI/CD pipelines for infrastructure and network configuration managementCisco Certified Network Professional (CCNP) or an equivalent networking certificationMicrosoft Azure Fundamentals (AZ‐900)



or a higher-level Azure certificationPalo Alto Networks Certified Network Security Administrator (PCNSA) or an equivalent certificationAWS Certified Cloud Practitioner, AWS Associate certification, or an equivalent cloud certificationAbout EpicorAt Epicor, we're truly a team.
Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners.
Whatever your career journey, we'll help you find the right path.
Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.Competitive Pay & BenefitsHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in.If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.We are an equal-opportunity employer.
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📌 Cloud Network Admin (Monterrey)
🏢 EPIND Epicor India
📍 Monterrey