**Overview**:
We are seeking a detail-oriented and analytical **Fraud Monitoring Analyst** to support fraud prevention, transaction monitoring, and risk mitigation activities.
This role plays a critical part in protecting customers and the business by identifying suspicious activity, making timely decisions, and continuously improving fraud controls within a fast-paced environment.
**Key Responsibilities**:
- Review, analyze, and investigate potentially fraudulent transactions, accounts, and activities.
- Monitor alerts related to fraud, AML, and risk operations using internal tools and third-party systems.
- Make accurate, data-driven decisions while balancing fraud prevention and customer experience.
- Document investigations clearly and escalate cases as needed based on risk thresholds.
- Identify fraud trends, patterns, and emerging risks; provide insights and recommendations.
- Collaborate with cross-functional teams (Operations, Compliance, Product, and Support).
- Maintain compliance with internal policies, regulatory requirements, and service level agreements.
- Support continuous process improvements to enhance fraud detection and operational efficiency.
**Required Qualifications**:
- **English proficiency**: B2 level (written and verbal).
- **Experience**: 1-2 years in fraud prevention, AML, risk operations,



or transaction monitoring
- (experience in fintech, payments, or banking strongly preferred)_.
- **Education**:**Degree in Business, Finance, Criminology, or a related field; equivalent relevant experience may be considered in place of a degree
- Strong analytical and critical-thinking skills with exceptional attention to detail.
- Ability to make sound decisions under pressure and manage multiple priorities.
- Clear, professional written and verbal communication skills in English.
- Comfortable working with fraud detection tools, CRM systems, and spreadsheets.
- Flexibility to work shifts if required, depending on fraud coverage hours.
**What Success Looks Like at SSG**:
At **Support Services Group (SSG)**, success in the **Fraud Monitoring Analyst** role means consistently delivering high-quality work that protects our clients, supports our teams, and reflects SSG's commitment to being **On-It** every day.
**Support Services Group** is an award-winning general CX solutions company who creates amazing experiences for the world's best brands and their customers.
We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

📌 Fraud Monitoring (Hermosillo)
🏢 Support Services Group
📍 Hermosillo