**Department**: Client Services
**Reports to**: Client Services Manager
**Location**: (On-site / Plaza Girasol Intugo)
**Employment Type**: Full-Time
**About the Role**
C.R. Wannamaker Law is seeking a detail-oriented and results-driven **Collections Specialist** to support the firm's revenue recovery efforts and maintain healthy client account performance.
This role is responsible for managing outstanding balances, engaging clients in payment resolution conversations, and ensuring timely collections through structured follow-ups and negotiation strategies.
The position plays a critical role in protecting firm revenue while maintaining a professional and empathetic client experience.
**What You Will Do**
**1.
Account Management**
- Manage a portfolio of accounts with outstanding balances.
- Monitor account status, payment history, and delinquency levels.
- Prioritize accounts based on risk and collection timelines.
- Maintain consistent follow-up to drive resolution of overdue balances.
**2.
Client Communication & Collections**
- Clearly communicate balances, payment expectations, and deadlines.
- Negotiate payment arrangements aligned with company policies.
- Handle objections and difficult conversations with professionalism and empathy.
**3.
Payment Tracking & Documentation**
- Accurately document all client interactions, agreements, and updates in the system.
- Track payments, promises to pay, and active arrangements.
- Ensure compliance with agreed payment plans and follow up on missed commitments.
**4.
Dispute Resolution**




- Investigate and resolve account discrepancies in a timely manner.
- Address client concerns while adhering to company policies.
- Collaborate internally to validate account details and provide accurate resolutions.
**5.
Reporting & Performance Tracking**
- Maintain visibility on:
Total amount collected
Accounts resolved
Aging categories (past due buckets)
Payment plan adherence
- Provide regular updates and reports to leadership.
- Identify trends, risks, and opportunities for improving collection performance.
**6.
Cross-Functional Collaboration**
- Work closely with Client Services, Legal, and Billing teams.
- Escalate complex cases when necessary.
- Contribute to process improvements to increase efficiency and recovery rates.
**7.
Client Experience**
- Deliver respectful, clear, and solution-oriented communication.
- Maintain professionalism in all interactions, especially in sensitive situations.
- Balance revenue recovery with long-term client relationship preservation.
**What We're Looking For**
- Strong communication and negotiation skills.
- Ability to manage high-volume account portfolios efficiently.




- High attention to detail and strong organizational skills.
- Comfortable handling difficult financial conversations.
- Results-driven mindset with accountability for performance metrics.
- Proficiency in CRM systems and Microsoft Office tools.
- Professional, client-focused approach.
**Preferred Experience**
- Experience in collections, customer service, or financial account management.
- Background in law firms or professional services environments is a plus.
- Experience working in KPI-driven or performance-based roles.
**Why This Role Matters**
This position directly impacts:
- Revenue recovery
- Cash flow stability
- Client retention
- Operational efficiency
You will be part of a performance-driven team where your ability to recover revenue and manage client relationships has a direct and measurable impact on the firm's success.
**Benefits**:
- Commissions + performance bonuses
- Legal benefits above the law
- Weekly yoga sessions
- English classes
- Access to a psychologist and nutritionist
- Ongoing training, coaching, and support
- A positive, driven, mission-focused team culture
Tipo de puesto: Tiempo completo
Sueldo: $14,****** - $16,****** al mes
Ventajas:
- Caja de ahorro
- Descuento de gimnasio
- Estacionamiento gratuito
- Programa de referidos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Collections Specialist (Hermosillo)
🏢 Camino Promotions
📍 Hermosillo