Descripción del puesto:
At **Chill N' Go Tours**, we are looking for a **Customer Service Executive** who is passionate about customer service, has a positive attitude, and exceptional skills to work in a **dynamic and collaborative** environment.
You will be the **first point of contact** for our customers, ensuring a **memorable experience** and efficiently addressing their needs in a friendly and professional manner.
If you are **proactive, bilingual**, and enjoy tackling new challenges, we want to meet you!
**Responsibilities**:
- Manage **reservations, modifications, cancellations, and special requests** efficiently.
- Maintain **accurate records** of customer interactions using tools such as **Google Documents** and internal systems.
- Collaborate with the **operations team** to ensure a **seamless and satisfying experience** for customers.
- Propose **ideas and strategies** to improve the customer experience and optimize internal processes.
- Prepare **weekly reports** on customer service performance indicators.
- Actively participate in **training sessions** to stay up-to-date on **tours and new technologies**.
**Requirements**:
- **Education**: Bachelor's degree in Tourism, Business Administration, or related fields.
- **Experience**: Minimum 6 months in customer service, call center, or digital support roles.
- **Languages**: Bilingual - Fluent in **Spanish and English** (advanced verbal and written communication skills).
- **Minimum Age**: 21 years
**Technical Skills**:




- Proficient in Google Docs and digital tools
- Strong spelling and digital writing skills
- Experience using: WhatsApp Business, Mac ecosystem
**Soft Skills**:
- **Proactive** with the ability to take initiative.
- Excellent **communication, empathy, and problem-solving** skills.
- Ability to handle **multiple tasks (multitasking)** and prioritize efficiently.
- **Team player**, collaborative leadership, and adaptability to new challenges.
- **Punctuality** and commitment to **service quality**.
**Tipo de jornada**:
Full time
Location: On-site
9-hour shifts with rotating days off
Work schedule: 6 days a week with 1 weekday off
**What We Offer**:
- **Competitive base salary plus performance bonuses and sales commissions**_.
Legal benefits and beyond.
Breakfast and lunch by the company
A **dynamic, collaborative, and enriching** work environment.
**Professional growth opportunities** and continuous training.
**Discounts on company tours.
**
**Ready to join our team?
**
Escolaridad:
- Licenciatura trunca o en curso (Obligatorio)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
Work Location: In person
Sueldo: $11,****** - $13,****** al mes
Ventajas:
- Aumentos salariales
- Servicio de comedor
- Uniformes gratuitos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Lugar de trabajo: Empleo presencial

📌 Desk Atención A Clientes Y Ventas Digital Bilingüe (Xico)
🏢 Chill N Go
📍 Xico