**Technical Support Specialist (Bilingual - English/Spanish)**
**Position Overview**
**Key Responsibilities**
- Provide technical support to end users in our Mexico office
- Troubleshoot hardware, software, and simple network-related issues
- Diagnose problems, identify root causes, and implement effective solutions
- Document issues, resolutions, and processes accurately within the ticketing system
- Escalate complex issues to appropriate teams and management when necessary
- Assist with system setup, configuration, and user onboarding
- Maintain a high level of customer service and professionalism at all times
- Collaborate with internal teams to improve support processes and documentation
**Required Qualifications**
- Fluent in both English and Spanish (written and verbal)
- Strong troubleshooting and problem-solving skills (Hardware & Software)
- High attention to detail and organizational skills




- Excellent communication and customer service abilities
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
**Preferred Qualifications**
- Previous experience in technical support or help desk role
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
- Experience supporting Microsoft 365, Windows environments, or similar platforms
- Basic understanding of networking concepts (DNS, DHCP, VPN, etc.)
**Key Traits for Success**
- Detail-oriented with a focus on accuracy
- Strong analytical thinker with a proactive mindset
- Patient and customer-focused approach
- Ability to work both independently and collaboratively
Sueldo: $8,****** - $10,****** al mes
Lugar de trabajo: Empleo presencial

📌 It Technical Support Specialist (Cochoapa el Grande)
🏢 ACF Mexico
📍 Cochoapa el Grande