We are seeking a proactive, service-minded **Intake Specialist / Receptionist** to be the welcoming first point of contact for our firm.
This role is perfect for someone with a strong customer service background who enjoys helping people, handling calls with empathy, and providing a positive client experience in a fast-paced environment.
**Schedule & Availability**
- Availability from **Monday to Sunday**:
- Two **consecutive days off**, assigned by operations (non-rotative once assigned)
**Must-Have Requirements**
- **1+ year of customer service experience**, preferably in a call center or BPO environment
- **Bilingual proficiency in English and Spanish** (English C1 or higher)
- Strong commitment to delivering excellent client service
**Primary Responsibilities**
- Answer calls with professionalism, empathy, and a solutions-oriented mindset
- Conduct initial consultations for potential cases
- Sign up new clients electronically and collect required information
- Set initial clinic appointments
- Accurately document and retain client and provider information
- Process, file, and maintain legal documents and case data
- Provide clear, supportive communication throughout each interaction
**Secondary Duties**




- Collaborate closely with other departments to ensure smooth client handoffs
- Connect clients with the appropriate legal teams
- Direct calls from insurance and medical providers to the correct departments
- Support internal teams with accurate data entry and case documentation
**Qualifications & Skills**
- Strong customer service and call-handling skills
- Ability to multitask in a fast-paced, high-call-volume environment
- Excellent organizational and time-management skills
- Proficiency with Microsoft Word, Outlook, DocuSign, and office equipment
- High attention to detail and accuracy in data entry
- Calm, professional, and composed under pressure
- Empathy and compassion when working with clients in sensitive situations
**Benefits**
- **Monthly team lunch**, hosted by the client at a different restaurant each month
- **Performance evaluation after 6 months**.
- **Quarterly $50 bonus** for meeting performance metrics
- Fixed schedule once assigned, with consecutive days off
Legal26MX
Tipo de puesto: Jornada completa
Lugar de trabajo: Empleo presencial

📌 Legal Customer Service Representative (Chihuahua)
🏢 Solvo Global
📍 Chihuahua