Job Description
- **- Job Title: Collaboration Support Engineer- Req Id: ******- City: Guadalajara- State/Province: Jalisco- Posting Start Date: 10/30/25-
- Job Description:**Job Description
- Collaboration Support Engineer**:
Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team.
- Customer relationship management.
- Work collaboratively with the broader collaboration team.
- Assist with training for internal employees focused on supported platforms and products.
- Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
- Engage with technical staff to contribute to the technical strategy and design to meet business needs.
- Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment,



including occasionally working outside normal business hours to provide support for operations and maintenance.
- Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility.Ability to own an issue and drive the problem to a resolution within agreed SLA
- Mandatory Skills: Voice and Collaboration Services.Experience: 5-8 Years.Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Collaboration Support Engineer (Guadalajara)
🏢 Wipro
📍 Guadalajara