**Vacante para la empresa NAPS México en Playas de Rosarito, Baja California**:
**Objective**: The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Responsibilities**:
- Assist clients on procesess like billing, warranty services, product specifications.
- Identify and assess customers needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- May Coordinate Product Returns for exchange or rework.
- Keep records of customer interactions, process customer accounts and file documents
**Skills**:
- 1 year of proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Bilingual (English and Spanish).
**Schedule**: Monday to Thursday 6:30am - 5pm & Friday 6:30am - 3:00pm
To work in **Rosarito**
**_
*Contract starting with a 3 months initial period, with posibility to extend indefinitly.
*_**
**Nível de educación deseada**:
Media Superior
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Manufactura, Bienes de Consumo