**Operations & Support Analyst**:
**About the Company**:
Our client is a t fast-growing **AI-powered software startup** supporting consulting, finance, and enterprise clients.
They build intelligent automation tools that help teams save time and work smarter.
We're scaling fast and need a highly organized **Operations & Support Analyst** to keep our daily operations running smoothly.
This role requires someone **detail-oriented, reliable, structured, and strong in vendor coordination**.
If you've handled **vendor assessment**, operational tasks, and support workflows before, you'll thrive here.
**About the Role**:
This is a hybrid Operations + Support position where you will:
- Manage client support tickets
- Coordinate internal operations
- Conduct **vendor assessment and vendor communications**
- Maintain documentation
- Support logistics, scheduling, and cross-team workflows
You'll work with a lean integral team (US + LATAM + India), so clear communication and strong follow-through are essential.
**Key Responsibilities**:
**Client Support & Ticket Management**:
- Manage incoming support tickets and provide timely, professional responses
- Escalate issues to technical or product teams
- Track recurring issues, update FAQs, and identify automation opportunities
**Operational Support & Coordination**:
- Execute recurring operational tasks with accuracy
- Assist with scheduling, documentation, and internal workflows




- Maintain Notion/Google Docs for internal processes
- Ensure cross-team alignment and timely follow-up
**Vendor Management (MUST-HAVE)**:
- Conduct **vendor assessment and comparison**
- Support vendor onboarding and documentation
- Communicate with vendors regarding deliverables, timelines, and expectations
- Maintain a vendor database and structured tracking system
**Qualifications**:
**Experience**:
- **1-3 years in operations, support, logistics coordination, or vendor management**
- Demonstrated experience in **vendor assessment** (**non-negotiable**)
- Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus
- Strong English (written & spoken)
- Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn
**Skills**:
- Highly organized, structured, and reliable
- Excellent communication across multiple teams
- Ability to manage simultaneous tasks and deadlines
- Proficiency in Google Workspace, Notion, Slack, Excel/Sheets
**Personal Attributes**:
- Detail-oriented with strong follow-through
- Curious and comfortable in fast-paced environments
- Proactive problem-solver
- Comfortable working independently with supervision when needed
**What We Offer**:
- USD $1,000-$1,400/month (contractor)
- Monday-Friday LATAM schedule
- Local holidays + paid time off
- 100% remote
- A growing AI startup with strong career growth paths

📌 Operations & Vendor Management Analyst (Ai Startup - Remote Latam) (Xico)
🏢 Roverpass
📍 Xico