**ADVANTECH** is a global leader in **industrial computing, IoT, and Edge AI solutions**, with operations in over 25 countries worldwide.
We enable digital transformation across key industries such as manufacturing, transportation, energy, healthcare, and industrial automation through innovative and reliable technology.
At **ADVANTECH Mexico**, we foster a collaborative, results-driven environment where continuous improvement, operational excellence, and professional development are core to how we work—fully aligned with global standards and best practices.
**About the Role**
We are looking for a **Senior Technical Support Engineer** with strong technical expertise and leadership skills to **take ownership of the Technical Support function**.
This role goes beyond hands-on technical support.
It requires **strategic thinking, leadership mindset, and cross-functional collaboration** to deliver best-in-class technical support aligned with business growth.
As a senior contributor, you will act as a **technical authority**, support commercial teams, and drive **continuous improvement** across support processes, tools, and customer experience.
**Key Responsibilities**
- Lead and own the **Technical Support area**, ensuring service quality, efficiency, and scalability.
- Act as the **main technical escalation point** for complex internal and external customer issues.
- Prepare detailed **technical and site reports** related to delivered support.
- Install, upgrade, configure, and maintain systems, products, and solutions.
- Provide customer support during **installation, commissioning, and post-sales** phases.
- Train and mentor junior engineers and **support Sales teams** on product usage, specifications,



and solutions.
- Collaborate closely with **Sales, Presales, Product Management, and Management** teams.
- Review and fully understand product specifications and technical documentation.
- Contribute to **product development feedback loops** based on customer and market insights.
- Conduct **market and competitor analysis**; prepare technical reports and presentations.
- Drive **continuous improvement initiatives, standardization, and best practices** within Technical Support.
- Ensure alignment between technical support activities, customer needs, market trends, and business priorities.
**Requirements**:
- Bachelor's Degree in **Electronics, Telecommunications, IT**, or related fields.
- **5+ years of solid technical experience** in support, presales, or technical engineering roles.
- Proven leadership experience or **strong readiness to lead** a technical function or team.
- Strong sense of **ownership, accountability, and decision-making**.
- Ability to manage **priorities, timelines, and multiple stakeholders**.
- **Project Management experience** is highly desirable.
- Excellent **communication, presentation, and stakeholder management** skills.
- Strong **customer-oriented mindset** (internal and external).
- High level of organization, self-management, and sense of urgency.
- **Advanced English proficiency** *******%).
- **USA Visa** is preferred.
Tipo de puesto: Tiempo completo
Sueldo: $35,****** - $45,****** al mes
Beneficios:
- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Confiable de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Lugar de trabajo: Empleo presencial

📌 Technical Support Engineer Sr. (Technology Park) (Zapopan)
🏢 Advantech
📍 Zapopan