**GENERAL SUMMARY**
The **Coordinator, Loyalty Service** is responsible for addressing _I Prefer_ member service inquiries, resolving _I Prefer_ member issues and managing service escalations.
Additionally, the Coordinator handles routine hotel support activities.
**ORGANIZATIONAL RELATIONSHIP**
This role reports directly to the Manager, Loyalty Service supporting service and operational needs.
This position collaborates with cross-functional leaders, including those from Regional Management, Marketing, Finance, and Sales, to support various projects.
***:
**DUTIES AND RESPONSIBILITIES**:
- ** The Coordinator, Loyalty Service is responsible for supporting**_I Prefer_** members and hotels through daily issue resolution, while collaborating with business partners to enhance processes and training initiatives.
**:
- ** Maintains and updates various tracking tools to monitor inquiry volume and identify service trends.
**:
- ** Recommends process improvements to drive greater efficiency, elevate hotel service standards,



and optimize training; collaborates with the**_I Prefer_** team and internal stakeholders to evaluate and implement ideas.
**:
- ** Offers additional assistance with routine hotel-related inquiries and operational activities.
**:
**QUALIFICATIONS**:
- Minimum 3-5 years in a customer service role
- A passion for service excellence
- Customer-first attitude
- Excellent written communication skills in English
- Willingness to take initiative and to follow through on projects
- Extremely organized and detail oriented
- Ability to manage multiple tasks simultaneously
- Hospitality experience preferred
- Proficiency in Microsoft Office Excel is required
**WORKING CONDITIONS**
Working environment is hybrid from Mexico City.
Should be available during regular daytime work hours in local time zone (Mon-Fri)
**REQUIRED TRAINING**
- _ I Prefer_ loyalty system
- SynXis Voice Agent
- Microsoft Dynamics 365
- Jira Service Management

📌 Coordinator, Loyalty Service (Xico)
🏢 PREFERRED TRAVEL GROUP
📍 Xico