**Who are We**
**E80 Group** is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors.
The main systems produced by E80 Group include: palletizing robots, laser-guided vehicles, robotic stretch wrappers and labellers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the **SM.I.
LE80 software platform** (Smart Integrated Logistics), that ensures the efficient integration of the systems, guaranteeing the optimal management of all operations: from the entry of raw materials to the storage, right through to shipping.
With **14 branches located worldwide**, the Group believes in 5 values enclosed in the acronym _ECCUS: Enthusiasm, Charisma, Know-How, Humility, Wisdom_.
These are the pillars of E80 Group's corporate culture, which is always close to customers, people, and the territory.
The Automation Remote Support is inserted in the Technical Customer Service department which in E80 is responsible for ensuring the operating efficiency of plants installed.
The resource is responsible for ensuring first-level assistance on all E80 devices installed at customers,



supporting on-site the staff in troubleshooting in case of machines shut down and reducing intervention time by means an accurate remote diagnostic.
**Responsibilities**:
- Provide a support of first level, ensuring the immediately connection in case of stop and lead the customer in the problem-solving process - troubleshooting until the problem is resolved.
- Explain and correctly realize the customer's request, and ensure constant connection, an appropriate management of ticketing and related notifications.
- Ensure proper priority management for active support requests
- Inform the structure of possible non-conformities and promote potential improvement activity
- Support E80 technicians employed in Customer Service.
**Requirements**:
- Engineering degree (Mechatronics, robotics)
- Knowledge in the field of automation
- Solid foundations of pc knowledge
- Good knowledge of the English language
- Multitasking and problem-solving expertise
- Good management of priorities
- Availability to work on shifts
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: A partir de $25,****** al mes
Incentivos:
- Seguro de gastos médicos mayores
- Seguro de vida
Lugar de trabajo: Empleo presencial

📌 Automation Remote Support (San Pedro Garza García)
🏢 E80 Group
📍 San Pedro Garza García