**Summary**:
- Provides a high quality unsolicited scientific, medical, pharmaceutical and technical support through the response of accurate and timely medical/scientific information to all internal and external inquiring customers (e.g. medical experts, consumers, patients, internal stakeholders) of varied medical information requests/requirements across the entire Novartis portfolio.
**About the Role**:
**Major accountabilities**:
- Provide medical and technical information to healthcare professionals, consumers and internal staff on a wide range of products and therapeutic areas.
- Provide timely, accurate, balanced and up-to-date scientific responses based on Integral Guidance Documents.
- For assigned products, create and maintain scientifically balanced product-specific medical information standard response documents in the MI database.
- Assist with compliance and safety teams for documenting and reporting adverse drug reactions as well as technical/ product complaints requiring specialist input.
- During scientific interactions; collect, synthesize and communicate insights relevant for brand or any issues in market place - e.g. quality, supply,



enquiry patterns -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
**Key performance indicators**:
- Works within Ethics and Compliance policies -Achievement of annual targets for medical activities
**Minimum Requirements**:
**Work Experience**:
- Excellent verbal and written communication skills
- Strong ability to analyze data, prioritize tasks, and stay organized in a complex environment
- Educational background in Pharmacy or a Medical Degree
- 1-3 years of experience in medical information or scientific writing
- Experience in adverse safety reporting (mandatory)
- Sense of urgency and ability to manage medical deliverables effectively
**Languages**:
- English C1
Division
US
Business Unit
Universal Hierarchy Node
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Medical Information Manager (Xico)
🏢 Novartis
📍 Xico