**Summary**:
The Supply Chain and Logistics Analyst plays a critical role in managing end-to-end logistics process and ensuring a seamless customer experience.
With a focus on efficiency, compliance and customer satisfaction, this role contributes to the overall success and competitiveness of the organization in the global marketplace.
**About the Role**:
**Key Responsibilities**:
Logistics coordination & supply chain management:
- Coordinate the transportation arrangements from NJ manufacturing sites to global distribution depots and final destinations.
- Liaise with logistics service providers (LSPs) and create job requests.
Manage booking changes and ensure alignment throughout the life cycle of the job.
- Proactive communicate updates to internal stakeholders and global commercial support teams, identify potential risks and escalate to leadership to mitigate disruptions in the supply chain
- Collaborate with logistics service providers to improve reliability and responsiveness in meeting demand and align critical weekend shipments.
- Prepare and manage shipping documentation for international/export shipments and maintain close coordination with site shipping departments.
- Tracking shipments to ensure on time deliveries and communicate with Commercial support teams globally.
Customer Service:
- Serve as the primary point of contact for patient order management and product logistics inquiries.
- Support the manufacturing sites with logistics and planning related questions on patient orders.
- Support departmental strategies to enhance customer satisfaction and loyalty through superior service
- Manage and maintain End-to-End site tracker
Order management:
- Execute the full order management cycle, including order entry, allocation, and fulfillment in accordance with internal procedures.
- Ensure accuracy and timeliness in order fulfillment to meet customer delivery expectations
- Coordinate with site planning and warehouse teams to expedite order processing, export clearances and shipment execution
Compliance & regulations:
- Stay informed on international trade regulations, customs procedures and international transportation laws.
- Ensure all export documentation and shipping practices adhere to integral trade compliance standards
- Partner with Trade Ops, Finance and site planning to ensure all critical deliverables are managed and communicated to appropriate levels of the organization
Cross-functional collaboration
- Collaborate with internal teams, including commercial, finance, quality, manufacturing, supply chain and warehouse to align logistics activities with business objectives.
- Collaborate with external partners including LSPs, Importers of Record (IoRs), and Trade Ops to drive continuous improvement in logistics processes.
- Other duties as assigned
Qualifications:
- Bachelor's degree in, Supply Chain Management, Business Administration, logistics, Engineering or related area and 1-3 years of experience in manufacturing and/or supply chain operations, preferably within a regulated environment.
- Strong understanding of international trade regulations and customs procedures.
Excellent communication and interpersonal skills with the ability to collaborate across functional areas and cultures.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
Detail-oriented with a focus on accuracy and quality in all aspects of work
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Flexibility to adapt to changing priorities and navigate complex logístical challenges
Division
Operations
Business Unit
Innovative Medicines
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Technical Operations
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.