**Discover your future at Citi**:
Working at Citi is far more than just a job.
A career with us means joining a team of more than 230,000 dedicated people from around the globe.
At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**: The Investor Relations Group Mgr is accountable for management of complex/critical/large professional disciplinary areas.
Leads and directs a team of professionals.
Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
Applies in-depth understanding of the business impact of technical contributions.
Strong commercial awareness is a necessity.
Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.
Excellent communication skills required in order to negotiate internally, often at a senior level.
Some external communication may be necessary.
Accountable for the end results of an area.
Exercises control over resources, policy formulation and planning.
Primarily affects a sub-function.
Involved in short
- to medium-term planning of actions and resources for own area.
Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
**Responsibilities**:
- Assume key role for some of the largest & most significant relationships
- Provide direction and focus on large clients with a custody, cash and funds wallet.
- Assume primary responsibility for retention of name with support as appropriate.
- Proactively manage and negotiate the Service Level Agreement and alert Operations,



Product and Senior management on trends/issues
- Manage the service review process and ensure service improvement plans are in place to address any shortfalls in service.
- Protect revenue by ensuring we meet clients' service requirements and communicate as the voice of the client internally to Operations, Technology, Product Management and Client Delivery.
- Deliver a high-quality, tailored, service experience across the client org to enhance satisfaction
- Be consistent, cohesive, and seamless across multiple Citi products/regions
- Be a central point of contact - track, manage, and coordinate all key issues for the client and Citi seniors
- Conduct regular service reviews and proactively utilize client management tools to resolve client issues, identify trends and develop action plans that confirm commitment and optimize service levels.
- Contribute information to monthly financial reviews and other such management processes
- Understand product functionality, and acquire expertise on the delivery platform
- Proactively recommend process enhancements, and follow through on product, technological and operational improvement opportunities.
Drive innovation to build environment of continuous improvement that benefits long-term business direction.
- Drive client events, roundtables and other client-visible communication initiatives




- Build a network of Citi contacts in the local markets and regional service centres and understand product functionality so to provide expertise on the delivery platform.
- Integrate with the other functional partners to deliver the product to clients within standards
- Advise/lead/assist on various projects & initiatives within the Client Executive team
- Provide input into target market account plans and drive financial results accordingly
- Manage client relationships on a day-to-day basis against defined performance standards internally and against clients where appropriate
- Act as escalation point for operational or service issues and track, manage, and coordinate all key issues for the client and Citi seniors
- Provide input as required into all internal communication vehicles.
- Maintain industry knowledge, and inform clients of ongoing market initiatives
**Qualifications**:
- 10+ years of relevant experience
- Comprehensive knowledge of product range.
- Knowledge of internal Citi systems
- Knowledge of Securities and cash operations, product and Risk Management as required.
- Mastery of Securities product knowledge - will vary from product to product
**Education**:
- Bachelors degree, potentially Masters degree
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**_
Mandatory Requirements:_**
- ** Experience** + 10 years for sr. management analyst roles; Investment banking, Corporate finance, Private equity/venture capital, FP&A; (Financial Planning & Analysis), Strategy consulting.
- ** Educational Background**: Bachelor's degree in **Finance**, **Accounting**, **Economics**, or **Engineering**.
**MBA** or **CFA** certification is a plus
- ** Languagues**:Advanced English**:
- ** Financial and Accounting K

📌 Banamex Investor Relations SvpCiudad De Mexico (Xico)
🏢 Citigroup
📍 Xico