Requirements5 years of experience managing a team of ***** professionals and driving effective service desk operations.Fluent English communication (B2-C1) with clear pronunciation and professional vocabulary.Strong team management skills: motivating staff, managing workloads, and applying corrective actions to improve performance.Experience preparing and implementing action/remediation plans.Ability to act as the primary client escalation point: manage, de-escalate, and resolve escalations with confidence.Solid Major Incident Management (MIM) knowledge and experience following ITIL processes, including timely engagement of appropriate stakeholders.On site: Saltillo, Monterrey.
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📌 Service Desk Manager (Monterrey)
🏢 Turtle Trax
📍 Monterrey
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