**Join a team recognized for leadership, innovation and diversity**:
**Key Responsibilities**
- Provide clear and accurate information to customers regarding products, services, orders, and policies
- Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
- Escalate complex issues to the appropriate departments for further investigation and resolution
- Gather and analyze customer feedback to identify areas for improvement in products, services, and customer interactions
- Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
- Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
- Follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded
- Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions




- Provide recommendations for process improvements to enhance efficiency and customer satisfaction
**MUST HAVE**
- Excellent verbal and written communication skills to effectively interact with customers and internal teams
- Advanced English level
- Flexibility and willingness to adapt to evolving roles and responsibilities within the customer experience domain
- Experience on reporting and use of CRM and ERP systems
- Ability to work with limited direction
- Strong problem-solving abilities to address customer issues and provide suitable solutions
- Ability to think critically and adapt to changing situations while maintaining composure
- Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction
**Additional Information**:
- ** JOB ID**:HRD******
- ** Category**:Customer Experience
- ** Location**:Av.
Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,*****,Mexico
- Nonexempt

📌 Lead Cust Exp Specialist (Xico)
🏢 Honeywell
📍 Xico