Job DescriptionThe HR Generalist plays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.
This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human‐centric, compliant, and efficient employee experience.
Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.The role partners closely with other stakeholders in HR to ensure accurate, timely, and seamless service delivery while leveraging digital HR tools, automation, and AI‐enabled content to continuously improve how work gets done.HR Operations & Employee Lifecycle ManagementManage end‐to‐end employee lifecycle activities including hire, job changes, leave of absence, and terminationActively drive deflection of Tier 1 queries to self‐service and AI‐enabled front door solutions, improving efficiency and employee experienceResolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)Execute HR transactions in systems such as Workday and ServiceNow with high accuracy and timelinessGovern and generate HR documentation, leveraging standardized templates and further the AI‐enabled document creation capabilities in the future to improve speed, accuracy and employee experienceAct as a human‐in‐the‐loop reviewer for AI‐generated content, ensuring accuracy, compliance, tone and alignment with policyApply global HR standards consistently across lifecycle activities, ensuring governance,



compliance and local regulatory alignmentEnable and guide people leaders to navigate core HR processes using standardized guidance, self‐service channels and AI‐enabled support, ensuring alignment with global standards while applying appropriate judgement for complex or sensitive casesEmployee Experience & Service ExcellenceDeliver a human‐centric experience, balancing digital solutions with personal interactionProvide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalismProvide a seamless, consistent experience across all employee and manager interactionsChampion a culture of exceptional service, empathy, and responsiveness across People SolutionsEnsure a consistent and high‐quality experience across the employee journey (onboarding through exit)Support adoption of self‐service tools, HR portals, and AI‐driven HR solutionsProcess Improvement, Automation & GovernanceIdentify opportunities for process improvement, simplification, and automationContribute to HR workflow optimization and continuous improvement initiativesSupport implementation of global process design and standardizationMaintain governance of HR knowledge content and contribute to AI‐enabled knowledge and content ownership (e.G. for our HR Digital Partner)Ensure data accuracy, documentation, and compliance across all HR processesData,



Insights & Digital HR EnablementEnsure data integrity and accuracy across HR systems and reportingSupport reporting, dashboards, and insights to improve operational decision‐makingLeverage digital HR tools and analytics to enhance service delivery and efficiencyIdentify trends in queries and processes to inform improvements and proactive solutionsStakeholder Management & Collaboration (One HR)Partner with all partners in our HR operating model, to ensure aligned deliveryMay act as a process and systems expert, supporting training and guidance where neededCollaborate across general teams to deliver consistent and scalable servicesSupport cross‐functional initiatives and contribute to HR transformation programsKey Skills & CapabilitiesStrong experience in HR Operations / Employee Lifecycle ManagementKnowledge of HR Systems (Workday, SAP, ServiceNow)Experience handling high‐volume query resolution (Tier 1 & Tier 2)Strong focus on process design, continuous improvement, and automationProven ability to operate in a global, matrixed environmentStrong stakeholder management and communication skillsAbility to use data to drive insights and improvementsDemonstrated human‐centric approach with focus on employee experienceExperience & QualificationsExperience in HR Shared Services / People Operations / Customer CareFamiliarity with case management systems (ServiceNow) and WorkdayExperience with process improvement, transformation, or automation initiativesExposure to global HR processes and compliance requirementsFluency in English (additional languages advantageous)LocationsMEX - Santa FeWorker TypeEmployeeWorker Sub‐TypeRegularTime TypeFull time#J-*****-Ljbffr

📌 Hr Generalist (Xico)
🏢 Takeda
📍 Xico