This position will help Propertyse take messy, undocumented business operations and turn them into clear, repeatable systems.
In this role you will work to capture the knowledge that is stuck in an owner's head, a manager's head, or scattered across Slack, email, software systems, and random spreadsheets.
With that, you will help build the operating structure that allows work to be delegated, trained, measured, improved, and eventually supported by automation or AI where it actually makes sense.Process Discovery, Mapping & SOP DevelopmentLead structured discovery with customers and internal team members to understand how work is actually getting done todayIdentify where the business is relying too much on memory, heroics, tribal knowledge, or one person "just knowing what to do."Turn customer conversations, screen recordings, examples, team notes, and system walkthroughs into clear process maps and SOPsDocument workflows in a way that a real team member can follow without needing constant clarificationCreate checklists, escalation rules, decision points, handoff steps, QA checkpoints, and training materialsReview current workflows and recommend better ways to structure the workCustomer Onboarding SupportHelp define what has been completed, what still needs work, and what cannot move forward until the customer makes a decisionCreate clean handoff materials so customer success, operations, and support teams do not lose context after onboardingProperty Management OperationsWork across common property management workflows, including maintenance coordination, tenant communication, owner communication, leasing support, collections, invoicing, reporting, vendor coordination, and task follow-upHelp standardize how work moves through property management software, inboxes, task systems,



and internal teamsReview whether team members are following documented processes and where the SOP does not match realityIdentify gaps between what was promised, what was documented, and what is actually being executedHelp managers see whether performance issues are caused by unclear process, weak training, poor ownership, or missing systemsKeep improving Propertyse's internal workflows as we learn from customers and real executionTechnology ImplementationIdentify which workflows are ready for automation and which ones still need better process definition firstTranslate messy operations into clear requirements for automation, AI workflows, templates, routing, reporting, or system integrationsDefine the triggers, inputs, outputs, exceptions, and escalation paths needed before technology is layered inMake sure automation supports the presente business process instead of creating a more complicated version of the same problemRequirementsC1/C2 or higher proficiency in English is requiredStrong process-mapping and documentation abilityAnalysis and charting in Excel, Google sheets, or other BI toolsComfort with public speaking and interviewing customersCreating presentationsGood judgment about what needs to be documented, simplified, escalated, automated, or improvedStrong attention to detail while still understanding the bigger business objectiveComfortable working across multiple customers, tools, workflows, and prioritiesAble to work with incomplete information and still create order, next steps, and forward movementBenefitsThis is a remote role.You must use your own computer and have reliable internet.
- 2 screens is preferredTraining for all Technology will be completed by the Propertyse Team.Communication will occur through Google Meet/Virtual platform, email, and portal messaging.This is a contract role that does not include benefits, PTO or holiday payContracts are completed through Deel and payments are made through Deel in your preferred currency#J-*****-Ljbffr

📌 Business Process Specialist (Xico)
🏢 Propertyse
📍 Xico