About the RolePaystand is seeking a commercially disciplined Renewals Manager to drive strong renewal outcomes across a dynamic subset of our customer base.
This role is accountable for maximizing Gross Dollar Retention (GDR) by owning renewal strategy and execution for customers requiring active commercial engagement.The Renewals Manager plays a critical role in Paystand's growth strategy by ensuring renewals are executed on time, on appropriate terms, and in alignment with pricing and contract policies, while exercising sound judgment to retain revenue and reduce churn.What You Will OwnOwn renewal strategy and execution for a dynamic book of businessMaximize Gross Dollar Retention through disciplined pricing application and contract optimizationLead customer conversations related to renewal pricing, contract terms, and renewal structureApply pricing, discount, and contract policies consistently while evaluating tradeoffs to secure retentionStructure and execute contract modifications, where appropriate, to improve renewal outcomesDrive migration from legacy agreements to current terms and conditionsPartner cross-functionally with Customer Success, Customer Growth, Finance, Legal, RevOps, and Operations to ensure effective and compliant renewalsMaintain accurate forecasting, documentation, and reporting related to renewal activityHow You'll OperateOperate with a revenue and retention-first mindsetLeverage customer data,



historical context, and defined commercial guidelines to inform renewal decisionsCommunicate renewal terms and contract changes clearly and professionallyManage multiple renewal workstreams with varying levels of complexity and urgencyEscalate non-standard requests thoughtfully and with clear business rationaleWhat We're Looking For3+ years of experience in renewals, contract management, customer success, or a related commercial SaaS roleProven experience leading renewal discussions and navigating customer objectionsStrong analytical skills and sound commercial judgmentExcellent written and verbal communication skillsHigh attention to detail and operational rigorAbility to operate effectively in a dynamic, fast-paced environmentWhy You'll Love It HereEnjoy generous PTO and sick leave, because we believe in balance.Fuel your days with free snacks and paid lunches in the office.We've got your health covered with Major Medical Health Insurance.Stay nourished with food vouchers and plan for your future with savings funds.Unlock stock options and own a piece of our success!
Work with the best tools and equipment, setting you up to thrive.And the best part?
Endless growth opportunities await you as we rapidly expand!
All roles are on-site only.
Only English resumes will be considered.
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📌 Renewals Manager (Jalisco)
🏢 Crosscut
📍 Jalisco