Job Title: Customer Service RepresentativeState/Province: JaliscoPosting Start Date: 7/30/26Wipro Limited (NYSE: WIT, BSE: ******, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at Description:Job DescriptionBe part of a global technology leader's team, supporting one of the most recognized brands in the world.
This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.We're looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.What You'll Do͏As a Customer / Technical Support Specialist, you will:Deliver exceptional customer service to clients via phone, chat, or other channelsResolve technical and non-technical issues efficiently and professionallyTroubleshoot services such as mobile, internet,



or network-related concernsGuide customers step-by-step through solutions in a clear and friendly mannerDocument interactions accurately in internal systemsIdentify customers' needs and offer the best solutions or upselling opportunities (when applicable)What We're Looking For͏͏͏Must-have:Advanced English proficiency (B2+/C1)Previous experience in Customer Service, Tech Support, or Call CenterStrong communication and problem-solving skillsAbility to multitask and work under pressureBasic technical understanding (internet, mobile devices, troubleshooting)Nice-to-have:Experience with telecom accountsSales or upselling experience (this is not a sales position)Familiarity with CRM toolsNice-to-haveBuild capability to ensure operational excellence and maintain superior customer service levels of the existing account/clientUndertake product trainings to stay current with product features, changes and updatesEnroll in product specific and any other trainings per client requirements/recommendationsPartner with team leaders to brainstorm and identify training themes and learning issues to better serve the clientUpdate job knowledge by participating in self learning opportunities and maintaining personal networksType of work and what we offer͏͏Type of work:100% On-site in Guadalajara – be part of a vibrant, collaborative team environmentWeekday schedule only (Monday to Friday!)Operational window from 6:00 AM to 8:00 PMPerfect for professionals looking for stability, routine, and growth in a global project.What we offer:Competitive salaryLife insuranceMajor medical insuranceDental and vision plan30 days Christmas BonusFood Vouchers2 PTO days per yearCareer growth opportunities within a general organizationContinuous training and upskilling programsCollaborative and inclusive work culture#J-*****-Ljbffr

📌 Customer Service Representative (Jalisco)
🏢 Wipro Technologies
📍 Jalisco