The Cluster Leisure Sales Manager position is based on property at Rosewood Mandarina and represents Rosewood Mandarina and Rosewood Mayakoba.
The position prospects, builds relationships, and creates demand that leads to driving revenue in the leisure transient segment for each resort.
The manager will ensure that sales activities, top accounts and bookings are strategically focused on maximizing revenue for rooms, catering, spa and other ancillary revenue centers of the resorts.
The role will be an important leader on the commercial team at Rosewood Mandarina.Duties and ResponsibilitiesSupport the hotel's leisure revenue goals by generating transient business for the propertyAccurately maintain and build the Salesforce database of clientsBuild, manage, and strengthen partnerships with travel agencies, luxury tour operators, Virtuoso, AMEX, Signature, FHR and othersCoordinate and host leisure site inspections and familiarization (FAM) trips to showcase the resortRepresent the property at trade shows, roadshows, and industry events to increase market visibilityPlan and execute sales trips on budget and in compliance with corporate travel policyEffectively cross‐sell Resort outlets and revenue centers (i.e., spa, dining, golf and activities)Negotiate contracts, rates, and special offers in alignment with revenue management strategiesWork with the property operations to ensure all VIP consortia guests are notedCollaborate closely with Revenue, Reservations, PR & Marketing teams to ensure cohesive promotions and brand alignmentProvide positive, proactive engagement with the property hotel General Managers,



regional teams and ownership groupsManage and train the growth and development of the leisure sales coordinatorsLeverage relationships and involve senior leadership to interact with key and target accounts to increase market share and secure businessDevelops working relationships with the GSO Leisure Sales Team to solicit business opportunitiesMonitor market trends, competitor performance, and client behavior to identify new business opportunitiesMaintain an updated client database and develop cross‐selling and loyalty initiativesAchieve and exceed revenue, ADR, and production goals for the leisure segmentSkills and AbilitiesCapable of planning and executing sales trips (local, domestic, international) including detailed follow throughProfessional appearance & demeanorExceptional interpersonal skills, easily able to build rapport and trust with clients, partners and colleaguesWorking knowledge of reservations and sales & catering systemsPre‐opening sales and operations experienceKnowledge of Delphi SFCD, Opera, Ideas, and Microsoft Office software is helpfulFamiliar with travel throughout key US marketsPrepare reports pertaining to the operation of the group sales market to include, but not limited to the annual and monthly forecast, account production reports, sales activities and meetingsPartner closely with all related departments such as revenue management, marketing, group sales, e‐commerce, and operations to help guide overall property strategies and tactics as appropriateWork with Rosewood General Sales Organization and sister resorts to maximize opportunities for both resortsTravel RequirementsTravel throughout the US, Mexico,



and internationally to promote resorts to travel partnersTravel for internal sales and marketing meetingsMinimum of 25% of time expected for travelQualificationsFour‐year college degree or equivalent education/experienceMinimum 4 years sales experience in a related position in luxury hotel sales environment preferably for a Forbes 5 Star destination resortRelationships in the corporate incentive event market with planners from the United States is requiredHighly motivated and flexible, possessing the ability to take initiative and succeed under pressureIncisive analytical skills and problem‐solving skills as well as the ability to objectively communicate troublesome spots ahead to the hotel's senior leadershipDemonstrated record of driving sales revenues in resort environment through engaging relationships and strategic actionsStrong understanding of group sales contracts, meaning and implications of legal clauses, contracts and addendumsAbility to negotiate, convince, sell, and influence group business decision makers and influencersAbility to manage extensive amounts of information in an organized mannerExcellent written skills sufficient to produce sales and marketing communicationStrong computer skills (Google Suite, Microsoft Office, LinkedIn, Salesforce, social media)Excellent spoken and presentation skills in English; working knowledge of Spanish desiredAbility to remain calm when resolving problems using good judgmentPhysical DemandsReaching, bending, pushing, pulling, twisting, lifting, and climbingHave frequent need to perform standing and walking activities related to inspecting propertyConstant need to perform the following physical activities: grasping, turning, finger dexterityOccasional need to stand for long periods of timeLifting/carrying up to 10 lbs.
frequently and 25 lbs.
occasionallyHigher weight threshold may apply when traveling with luggageVision requirements: constant need to view small printFrequent need to see small details and things clearly beyond arm's' reach
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📌 [Rwmdr] - Cluster Leisure Sales Manager (Nayarit)
🏢 Rosewood Hotel Group
📍 Nayarit