FedEx in Mexico is seeking a role to oversee Customer Support, Quality Assurance, and Workforce Management, coordinating front and back‐line call center processes and ensuring compliance across digital platforms.You will coach representatives, calibrate performance, monitor QA activities, and manage disciplinary actions as needed, while maintaining strong stakeholder relationships and providing regular performance reports to drive service excellence.
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📌 Customer Care & Qa Manager | Team Coach & Digital Lead (Cuautitlán)
🏢 Fedex
📍 Cuautitlán
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