We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications.
The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability.
The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution.
Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.Responsibilities:Analyze and diagnose technical issues in e-commerce applicationsIdentify root causes of issues, whether in code, configuration, or infrastructureDevelop and implement hotfixes in a controlled and efficient mannerPropose and implement optimizations for the platform and its componentsMaintain constant and clear communication with both technical and non-technical teamsParticipate in ticket and incident management using JiraCollaborate in an agile environment with a focus on continuous improvemenTechnical Requirements (Hard Skills):English proficiency (written and spoken)Programming in Java with Spring BootHands-on exposure to Salesforce Commerce Cloud (SFCC) or IBM Sterling Order Management,



including the Customer Care Console (CCC) - Good to Have (Not Mandatory)Proficiency in Oracle and MongoDB databasesSolid knowledge of Unix/Linux systemsExperience in log analysis, debugging, and monitoring toolsFamiliarity with agile methodologies (Scrum)Proficiency with tools such as Jira and version control systems (GiSoft Skills:English proficiency is required due to frequent communication with English-speaking vendors and partnersCritical thinking and analysis to identify root causes of problemsProblem-solving under pressure and in critical situationsHigh adaptability and willingness to work outside standard hours when neededClear and effective written and verbal communicationAbility to communicate technical findings to non-technical audiences, conveying the right message in an understandablewayProactiveness in proposing improvements and anticipating potential issuesStrong sense of responsibility, commitment, and teamwNice to Have:Previous experience in AMS support or high-availability environmentsKnowledge of CI/CD toolsCertifications in SFCC, IBM Sterling, or agile methodolo#J-*****-Ljbffr

📌 Support Engineer (Jalisco)
🏢 KogniVera
📍 Jalisco