Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
**General job description**:Under general guidance completes the following tasks:- Serve as direct contact for targeted accounts and provide priority assistance for their requests.
- Respond to customer requests in a timely and efficient manner.
- Prepare internal and external reports as needed.
- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.
- Provide immediate notification to top accounts when their shipments experience delays or problems.Continuously communication until problem is resolved.
- Interact with Sales Managers to identify needs of top accounts.
- Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
- Within established authorities, determines and authorizes solutions to resolve customer issues.
- Advises sales and operations, of geo-political or operational situations that may impact service.
- Communicates documentation requirements for customs clearance.
- Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
- Assist Integral Accounts and International Executive Services with questions/problems through help desk group E-mail.
- Performs claims and complaint handling and escalates issues to more experience team members when needed.




- May be required to perform other duties as assigned**Minimum Requirements**:**Minimum Education**:- High School diploma- Proficiency in English (450 TOEIC points)- Knowledge of foreign language (other than English)**Minimum Experience**:- Two (2) years' experience related to customer service in a service environment/industry**Minimum Required Skills**:- Extensive knowledge of FedEx tracking systems Interpersonal Skills- Excellent Written & Verbal Communication Skills- Ability to interact with upper management- Detail oriented- Proven ability to effectively negotiate sensitive customer issues- Team Working Skills- Microsoft Office & PC Skills - PC Typing (35 WPM)- Problem Solving Skills- Skill at using mental reasoning or research to gain insight into or solve problemsWelcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company.We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.FedEx is consistently named among the World's most valuable and admired brands.Some of our recent awards include:**** Fortune's World Most Admired Companies (14th)**** Fortune's Best Places to Work (15th)**** Forbes's One of the "Best Employers for Diversity"**** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)**** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years**** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible**** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
**** FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Customer Care Representative (Xico)
🏢 FedEx Express LAC
📍 Xico