**Location**: Roma Norte, Mexico City**Schedule**: Monday to Friday, 7:00 AM - 3:00 PM**Salary**: MXN $20,000/month + legal benefits**Employment Type**: Full-time, On-site**Industry**: Healthcare (U.S.based clinic)We are seeking a **dedicated and motivated Call Center Supervisor** to join the team of a U.S.based healthcare clinic.This is a **full-time, on-site position** located in Roma Norte, CDMX.If you are looking for a stable, long-term opportunity where you can grow and develop professionally, we'd love to hear from you.
**Responsibilities**:- Supervise and support a team of call center agents to ensure high-quality service- Monitor performance and provide coaching to team members- Oversee day-to-day operations and ensure adherence to schedules- Resolve escalated customer issues in a timely and professional manner- Collaborate with management to implement process improvements- Ensure compliance with company policies and quality standards**Requirements**:- Previous experience as a call center supervisor or in a similar leadership role- Strong communication and problem-solving skills- Ability to lead by example and foster a positive work environment- Fluent in English and Spanish (spoken and written)- Experience in healthcare or working with U.S. clients is a plus**What We Offer**:- Competitive monthly salary of **MXN $20,000**:- Full legal benefits- A supportive and growth-oriented work environment- The opportunity to be part of an international healthcare team- Career development and long-term growth potentialTipo de puesto: Tiempo completoSueldo: $19,****** - $20,****** al mesTipo de jornada:- Turno de 8 horasIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

📌 Call Center Supervisor (On-Site - Roma Norte, Cdmx) (Xico)
🏢 Remote Hive
📍 Xico