At Solstice, we are committed to delivering a world-class customer experience across every interaction.We are looking for a Lead Customer Experience Specialist who thrives in a fast-paced, collaborative environment and is passionate about building strong customer relationships.In this role, you will manage key accounts across the Americas region (USA, Canada, LATAM) and play a critical part in ensuring a seamless end-to-end customer journey, from order placement to delivery and beyond.Your ability to coordinate across teams, solve problems proactively, and deliver operational excellence will directly impact customer satisfaction and business success.
**About Solstice Advanced Materials**- Manage a portfolio of customer accounts, driving high levels of customer satisfaction, retention, and service excellence- Own the end-to-end order-to-cash process, including order entry, tracking, delivery coordination, and billing- Act as the primary point of contact for customers, resolving inquiries related to orders, pricing, product availability, and deliveries- Ensure accurate pricing, timely order updates, and fast resolution of discrepancies or service issues- Partner closely with Supply Chain, Logistics, Sales,



and Finance teams to deliver a seamless customer experience- Maintain accurate customer and order data in SAP and internal systems- Lead coordination and resolution of shipment, logistics, and escalated order issues- Generate reports and leverage data insights to track performance and support decision-making- Identify trends and drive continuous improvements to reduce errors and enhance efficiency**You must have**- Minimum 1+ year of experience in customer experience, order management, account management, or similar roles- Hands-on experience with order-to-cash processes in a customer-facing environment- Strong problem-solving, analytical, and organizational skills- Proficiency in Excel and working with data/reporting- Excellent English communication skills (written and verbal)- Strong interpersonal skills and a customer-first mindset- High level of accountability, integrity, and teamwork- Bachelor's degree in Business Administration or a related field**We Value**- Experience supporting Americas accounts or multi-country operations- SAP experience- Background in order administration (non-call center environment)- Ability to manage multiple priorities in a fast-paced environment- Detail-oriented, proactive, and solution-driven approach

📌 Lead Cust Exp Specialist (Xico)
🏢 Solstice Advanced Materials
📍 Xico