HCLTech in Mexico City is seeking a Desktop Support Specialist to join our IT team.
You will provide technical assistance for mac OS-based hardware and software, troubleshoot issues, install and maintain systems, and support end users.
Responsibilities include configuring and upgrading mac OS and Windows, managing devices via MDM (e.g., JAMF), handling tickets, and training users.
You'll collaborate with IT colleagues to resolve complex problems and ensure security and reliable operations.