Overview
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Software industry experience.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service that qualifies as cloud annual recurring revenue (ARR) and provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team fulfills the critical initial months of the service and is backed by our SuiteReview methodology. If you have a passion for helping Customers unlock the potential of their NetSuite investment and wish to join a dynamic, fast-paced and highly strategic team, we would like to hear from you!
Responsibilities
Participate in the identification and documentation of customer's NetSuite value gaps using our proprietary SuiteReview methodology
Participate in driving the approach to remediate gaps, and build consensus with the Customer on the same
Work with customers to remediate highest priority gaps
Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
Define detailed functional requirements for automations and integrations to NetSuite
Work with TS team to design and unit test automations and integrations




Perform quality reviews of deliverables developed by other team members
Continue to increase product knowledge and pursue relevant certifications
Collaborate with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc)
Follow essential internal business processes aligned toward delighting our Customers
Preferred Qualifications
6+ years of overall relevant domain experience in one or more of NetSuite's core vertical markets
Strong NetSuite ERP experience
2+ years external consulting role experience with sustained C-suite interactions
Experience with defining requirements for complex customizations and integrations
Proven custom development analysis, design, and testing skills
Strong communication skills
Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes
Ability to evolve Customer business processes based on leading practices
Passion for driving Customer satisfaction
Project and/or team leadership experience
Finance and/or Accounting professional and/or academic background a plus
NetSuite ERP Consultant or other relevant product certifications a plus
Ability to use a team of people with a broad range of functional, process, organizational change, and technical skills
Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap
Travel Requirement: Modest to moderate, as appropriate
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📌 Sr Principal Consultant - Software - Netsuite Managed Services (Acs) / Remote (Jalisco)
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📍 Jalisco