Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City
We are looking for skilled
L3 Production Support Engineers
with a minimum of
3 years of relevant L3 Production Support experience
to join a dynamic team within a leading integral organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.
Key Responsibilities:
Provide L3 production support and resolve complex production issues through detailed analysis.
Troubleshoot incidents, implement code fixes, and perform rigorous testing.
Support Java applications and production servers running on cutting-edge platforms.
Perform Root Cause Analysis (RCA) and implement corrective actions.
Collaborate with development teams to improve application stability and performance.
Develop new functionalities that support evolving business requirements.
Automate provisioning and access management processes.
Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
Contribute to continuous improvement and continuous delivery initiatives.
Technical Skills Required:
With
3+ years of experience
as an
L3 Production Support Engineer
, you should be proficient in the following technologies:




Strong hands-on experience with
Core Java
Experience working on
Java technology stack projects
Strong knowledge of
SQL
Experience with
Splunk
for debugging and log analysis
Experience using
Git
Hands-on experience with
ServiceNow
and workflow processes
Experience with
AWS
(preferred)
Experience performing
L3 Production Support
Ability to successfully complete a
CoderPad coding assessment
Qualifications:
Bachelor's degree or higher.
6–9 years of overall software development experience.
Fluent in English (
Advanced – C1/C2
).
Strong communication, leadership, teamwork, empathy, and commitment.
Understanding of Agile methodologies is a plus.
AWS Certification is an advantage.
Location & Schedule:
Remote
position.
Preferred candidates located in
Guadalajara
or
Mexico City
Monday to Friday,
09:*******:00
.
Advanced English skills are mandatory.
Only candidates currently residing in
Mexico
will be considered.
Benefits:
Attractive Salary + Premium Benefits
Performance bonuses, grocery coupons, and savings are found.
Aguinaldo, premium vacations, and vacations paid
SGMM Medical insurance, family, and Life insurance.
Candidates must include their compensation expectations in their applications and resumes in English.
Interested? Apply now through this link:

📌 Production Support Engineer2832 (Xico)
🏢 Xideral
📍 Xico