General information- Country
- Mexico
- City
- Mexico City
- Department
- Global Support
- Job ID
- 38853
- Description & Requirements-
responsibilities include providing After Hours support coverage for critical incidents to customers in the evening, weekends, and Infor Holidays, as well as Special events support.
A Day in The Life Typically Includes:
- Primary support customers in all VISUAL related
system/technical issues.
- Proactively communicate with customers with value added responses into required tracking system, technical related questions/problems, and resolutions via the telephone or Internet.
- Involves testing and
troubleshooting including remote desktop viewing through tools such as Zoom or MS Teams.
- Responsible for appropriate referral to other support and quality assurance areas.
- Works directly with internal Support Reps on issues managed by the Systems Team.
- Work with management to provide customer feedback to product development staff.
- Assists in Whitebox testing of new software versions & report anomalies.
- Participate in training, and knowledge share transfers with team members.
- Promote and maintain a high quality, professional,
service-oriented company image among users and team.
- Foster teamwork and collaboration across all teams.
Basic Q
ualifications:
- Working knowledge of Windows Operating Systems, devices (printers), & Relational database (preferred SQL server).
- Problem solving and analytic skills.
- English language proficiency - provide oral and written communication that effectively articulates complex solutions.




- Ability to work in a team environment developing solutions to customers technical needs.
Preferred Q
ualifications:
- Working experience, familiarity, or knowledge of ERP/CRM systems.
Hybrid role (ability to work 2-3 days a week on MX City office).
- About Infor
Infor is a general leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
At Infor we value your privacy that’s why we created a policy that you can read here.

📌 Technical Support Analyst (Ciudad de México)
🏢 Infor
📍 Ciudad de México