Job Reference: -2
- Date Posted: 12 July 2025
- Recruiter: Devonshire Appointments
- Location: City, Sheffield
- Salary: £26,397
- Sector: Print
- Job Type: Permanent
**Job Overview**
An opportunity has become available for an experienced Deputy Team Leader to join the team at Paragon's Client site, a leading multinational insurance company, based in Sheffield.
The Deputy Team Leader is required to support teams across the range of onsite services and therefore the role requires a flexible indivudual capable of working within the team but also stepping up to manage the team during any Team Leader/ Senior Team Leader absence.
Hours: Monday to Friday either 8am-5pm or 9am - 6pm
**Your main duties would include**:
- Deliver services to the required Service Levels (SLAs) and high quality standards
- Support the Team Leader to manage the team and ensure all team members are adequately trained
- Ensure all processes are followed accurately and to flag any process or service failures to line manager
- Represent Paragon positively at all times demonstrating professionalism and pride in the service
- Provide technical and process support to the team, and adaptable and responsive assistance to colleagues
- Deal with client issues escalated from the team promptly, keeping the Team Leader informed and escalating when necessary
- Provide constructive feedback on team members to support the Team Leader in 1:1 and performance reviews
- Assist the Team Leader in maintaining adequate service cover across all areas particularly during periods of holiday and sickness within the team




- Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve enquiries escalated by the team
- Fully adhere to operational processes and Paragon and Aviva policies
- Be aware of safe working practices, and maintain a tidy and safe work area and ensure servicing of all equipment is carried out safely and on time
- Support continuous improvement by identifying and delivering areas for change to quality or service
- Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly
- Undertake any other reasonable duties as requested by line manager and lead the team and take on the duties of the Team Leader in their absence
**Skills and Attributes we are looking for**
- Exsisting experience in supporting leading a team
- Excellent verbal and written communication skills
- The ability to achieve, and support colleagues to achieve, agreed deadlines
- Able to support process review and continuous improvement within onsite services
- Able to work well as part of a team and step up to motivate and lead the team when required
- Diligent, conscientious attitude with a strong work ethic
- PC literate and competent in Microsoft Office packages
- Client focused and strives to exceed client expectations
- Previous experience of onsite services is desirable (mailroom, archiving, print and fulfilment envrionments)
- Demonstrates a proactive and positive approach
- Problem solving skills with the ability to multi-task and work under pressure to tight deadlines
Various Employee Benefits included
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

📌 Deputy Team Leader (Ciudad de México)
🏢 Devonshire Appointments
📍 Ciudad de México