**Key Responsibilities**:
Process Audits:
- Conduct regular process audits to identify deviations from standard operating procedures and quality standards.
- Identify areas for improvement and implement corrective actions to prevent recurrence.
Corrective Actions:
- Develop and implement corrective actions to address quality issues and prevent recurrence.
- Collaborate with cross-functional teams to identify root causes and implement effective solutions.
Customer Complaints Investigation:
- Investigate customer complaints and claims to determine root cause and implement corrective actions.
- Collaborate with customers to resolve issues and improve satisfaction.
Problem Solving and 8D:
- Lead cross-functional teams to identify and implement effective solutions.
Quality Metrics and Reporting:
- Track and analyze quality metrics, including customer claims, reworks, and scrap.
- Provide regular reports to management on quality performance and initiatives.
Collaboration and Communication:
- Collaborate with cross-functional teams, including manufacturing, engineering, and supply chain.
- Communicate effectively with customers, suppliers, and internal stakeholders.
- Review,



Update Control Plan/PFMEA based on manufacturing process & customer claims.
**Requirements**:
- Bachelor's degree in Engineering, Quality, or related field.
- Minimum 3-5 years of experience in quality engineering or a related role.
- Experience with process audits, corrective actions, and problem-solving methodologies (8D, Root Cause Analysis, etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of quality management systems (ISO 9001, etc.) is a plus.
**Preferred Skills**:
- Experience with Chillers Products or similar industries (HVAC, refrigeration, etc.).
- Familiarity with lean manufacturing and continuous improvement initiatives.
- Certification in quality engineering (CQE, etc.) or Six Sigma is a plus.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

📌 Quality Engineer (Ciudad Apodaca)
🏢 Johnson Controls
📍 Ciudad Apodaca